1. Information We Collect

We collect personal information that you provide to us directly, including:

• • Contact Information: Name, email address, phone number, mailing address
• • Immigration Information: Country of citizenship, current location, immigration objectives, visa application details
• • Documentation: Passport information, educational credentials, work experience, family information, and other documents required for immigration applications
• • Communication Records: Correspondence, consultation notes, and appointment scheduling information

2. How We Use Your Information

We use your personal information to:

• • Assess your eligibility for Canadian immigration programs
• • Prepare and submit immigration applications on your behalf
• • Communicate with you about your immigration case and respond to your inquiries
• • Schedule consultations and appointments
• • Comply with legal and regulatory obligations, including requirements of the College of Immigration and Citizenship Consultants (CICC)
• • Improve our services and client experience

3. Disclosure of Information

We may disclose your personal information to:

• • Immigration, Refugees and Citizenship Canada (IRCC): As required for processing your immigration applications
• • Provincial Nominee Program Offices: When applicable to your application
• • Service Providers: Third-party service providers who assist us in operating our business (e.g., document translation services, courier services), subject to confidentiality agreements
• • Legal Authorities: When required by law, court order, or regulatory body, including the CICC

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Immigration files are typically retained for a minimum period as required by CICC regulations and applicable law.

6. Your Rights

You have the right to:

• • Access and review your personal information
• • Request corrections to inaccurate or incomplete information
• • Withdraw consent, where applicable (subject to legal and contractual restrictions)
• • Request deletion of your information (subject to legal retention requirements)

To exercise these rights, please contact us at info@candenimmigration.ca or +1 (902) 943-7506.

7. Cookies and Website Usage

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

CanDen Immigration Services

Anjali Mehta, RCIC

Lower Sackville, Nova Scotia, Canada

Email: info@candenimmigration.ca

Phone: +1 (902) 943-7506